Adding Job Roles

Who can use this feature?

The main Product Owners along with the members having Admin Roles or Call Center Manager access granted.

Job roles indicate the duty and responsibility of any agent in the call center. In Engage, admin users define multiple job roles that can further be chosen by the agents as soon as they sign in for their shift.

You, as an admin user, can add a new job role or edit any previous one via the pen icon. Click on Admin in the header menu, Call Center and then Job Roles from the side menu. On the Manage Job Roles screen, click the + Add Job Role option, name the job role and select OK. All job roles appear in the form of a list along with their names.