Adding Roles

Who can use this feature?

The main Product Owners along with the members having Admin Roles access granted.

Each organization can have multiple roles dedicated to each user. In Engage, admin users can add various roles related to different functions within Engage.

To add a role, click + Add Role, name the role and select the roles for different functions e.g. access call center, access reports, and cancel feedbacks, etc. All roles appear in the form of a list with its name and permissions.