Cancel Existing Feedbacks
Engage allows you to cancel any existing feedback under a scheme. This can occur for many reasons e.g. an account that created a feedback got closed, the feedback scheme/project got delayed for too long or cannot be further processed.
To cancel a feedback, follow the steps defined.
1. Search for a feedback or search for an account that created a particular feedback, go to the Feedbacks page and click the feedback to navigate to the detailed feedbacks screen.
2. Click the feedback reference to view the complete feedback. On the top left-hand side, click the three dots (...) and select Cancel Feedback.
3. A Cancel Feedback screen pops-up which will end the current feedback under a scheme. Choose any cancellation reason from the drop-down, add any extra notes and click Submit.
Cancellation reasons are added by the system administrator.
